Effective date: 14 September 2026

These Terms and Conditions govern access to and use of the Websites operated by The Business Mountain Ltd, together with the purchase, supply and use of its products, services, Memberships, subscriptions, publications, templates, Digital Products, podcasts, educational resources and other materials.

Please read these Terms carefully before using a Website, creating an account, joining a Membership or placing an order. By doing so, you confirm that you have read, understood and agreed to be bound by these Terms.

Nothing in these Terms excludes, restricts or overrides any statutory right or legal protection that cannot lawfully be excluded or limited.

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1. Company Information

The Websites, products and services are operated and supplied by:

The Business Mountain Ltd
A company registered in England and Wales

Company registration number: 7790661

Registered office:
287 High Street
London Colney
St Albans
Hertfordshire
AL2 1EU

Email: hello@thebusinessmountain.com

Websites:
www.thebusinessmountain.com
www.rabbitts.com

In these Terms:

• “Company”, “we”, “us” and “our” mean The Business Mountain Ltd.
• “Customer”, “you” and “your” mean any individual, business or organisation accessing a Website or purchasing or using our products or services.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
• “Business Customer” means an individual, partnership, company or organisation purchasing wholly or mainly for business purposes.
• “Digital Product” means any electronically supplied publication, template, document, download, recording, podcast, video, course, guide or other digital material.
• “Physical Product” means any tangible item supplied by the Company.
• “Membership” means any paid or complimentary membership, subscription or restricted-access service provided by the Company.
• “Website” or “Websites” means all websites, online shops, Membership areas and digital platforms operated by or on behalf of the Company, including www.thebusinessmountain.com and www.rabbitts.com.

The Company’s registered number, registered office address, place of registration and limited-company status are provided in accordance with the disclosure requirements applying to UK limited-company websites.

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2. Acceptance of These Terms

By accessing a Website, creating an account, placing an order, downloading a Digital Product, joining a Membership or using any Company product or service, you agree to be bound by these Terms.

Where you place an order or use a service on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order, purchase a Membership or create an account.

If you do not agree to these Terms, you must not place an order, download Company materials, create an account or continue using any restricted part of a Website.

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3. Website Use

You may use the Websites only for lawful purposes and in accordance with these Terms.

You must not:

• gain or attempt to gain unauthorised access to a Website, customer account, server, database or connected system;
• circumvent or attempt to circumvent any password, paywall, Membership restriction, security feature or access control;
• interfere with the availability, operation, functionality or security of a Website;
• introduce viruses, malware, ransomware, spyware, malicious code or other harmful material;
• scrape, harvest, mine, copy or extract Website data or content;
• use bots, spiders, automated software or similar technology to access, monitor or reproduce Website content without our prior written permission;
• use a Website for any fraudulent, defamatory, abusive, unlawful or unauthorised purpose;
• impersonate another person or misrepresent your identity, position or authority;
• infringe the intellectual property, privacy or other legal rights of any person;
• use a Website in a manner likely to damage the Company’s business, reputation or systems; or
• authorise, encourage or assist another person to do any of the above.

We may suspend, restrict or terminate access where we reasonably believe these Terms have been breached or where a Website, the Company, a Customer or another person may be at risk.

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4. Website Availability

We aim to keep the Websites reasonably available, secure and operational. However, continuous, uninterrupted, secure or error-free access is not guaranteed.

A Website may be suspended, restricted or unavailable because of:

• scheduled or emergency maintenance;
• upgrades or technical changes;
• faults or software errors;
• cybersecurity incidents;
• failures affecting hosting, payment, internet or telecommunications providers;
• emergencies;
• legal or regulatory requirements; or
• circumstances outside our reasonable control.

We may change, update, redesign, restrict, replace or discontinue any part of a Website where reasonably necessary.

Subject to any liability that cannot lawfully be excluded, we are not responsible for interruptions, faults or losses caused by circumstances outside our reasonable control.

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5. Products and Services

The Company may provide:

• business templates and document packs;
• policies, procedures and manuals;
• books and publications;
• digital downloads;
• printed products;
• educational and motivational materials;
• podcasts, videos and recorded content;
• Memberships and subscription services;
• online learning materials;
• business support resources;
• clothing, merchandise and other Physical Products; and
• other products or services displayed on a Website.

Product descriptions are provided to explain the principal characteristics of each item.

Images, illustrations, mock-ups and colours may be representative only. Appearance may vary according to a Customer’s screen, device, software or printer.

We may update, improve, replace or discontinue products and services. This will not affect an order already accepted unless:

• the Customer agrees;
• the change is minor and does not materially disadvantage the Customer; or
• the change is required by law or regulation.

Supply routes. Different products are supplied by different routes:

• Physical merchandise (clothing, mugs, homeware and similar) is produced on a print-on-demand basis, fulfilled in the United States and delivered to USA addresses only (Clauses 18 and 18A);
• Digital artwork images (“Choose Your Own Image”) are supplied worldwide as digital downloads under a personal-use licence (Clause 16);
• Documents and templates are supplied worldwide as digital downloads (Clauses 14 to 16);
• Podcasts are supplied digitally and include free “Mini Pods” and paid podcasts and collections (Clause 24);
• Books are displayed and previewed on the Website but purchased externally through Amazon/Kindle Direct Publishing (see “Books” below); and
• Membership is a separate service governed by these Terms and the Membership Rules (Clause 23).

Books. The Company’s printed books (paperback editions) are displayed and previewed on the Website but are purchased externally from Amazon/Kindle Direct Publishing (KDP) at the price shown on that retailer’s listing (the paperback edition is currently £8.95). Where a book product links to an external retailer, that retailer is the seller and is responsible for pricing, payment, dispatch, delivery, returns and customer service under its own terms and conditions. The Company is not the seller of externally-listed books and does not process their payment or fulfilment. Any “Read a Sample” feature on the Website provides a short, watermarked preview for evaluation only and does not grant any right to reproduce or distribute the book or the sample.

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6. General Information and No Professional Advice

The Websites and all publications, templates, policies, guides, manuals, podcasts, videos, courses, examples and other materials are provided for general information, education and business-support purposes only.

They do not constitute legal, financial, accounting, taxation, employment, investment, medical, regulatory or other professional advice.

Templates and publications may require substantial adaptation before use. Laws, regulations, professional standards, industries and individual circumstances vary and may change.

You are solely responsible for:

• deciding whether a product or service is suitable for your circumstances;
• replacing all placeholders and completing templates correctly;
• adapting documents to your actual business activities and procedures;
• checking the accuracy, completeness and continuing relevance of all information;
• ensuring compliance with applicable laws, regulations and professional requirements; and
• obtaining independent professional advice where appropriate.

You must not state or imply that a Company template has been individually drafted, approved or professionally reviewed for your business unless such a review has separately taken place.

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7. No Guarantee of Outcome

The Company does not warrant or guarantee that use of any Website, product, service, Membership, publication, template, Digital Product, educational material or other content will result in any particular legal, regulatory, commercial, financial, professional or business outcome.

Results depend upon circumstances outside the Company’s control, including the Customer’s own decisions, implementation, actions, omissions, resources, business practices and compliance with applicable laws and regulations.

No statement, example, testimonial, illustration, case study, projection or description supplied by the Company constitutes a promise or guarantee of any particular outcome.

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8. Product Information and Availability

All products and services are subject to availability.

Adding an item to a shopping basket does not reserve that item or guarantee its availability.

We may refuse or cancel an order where:

• the product or service is unavailable;
• payment cannot be authorised;
• the price or description contains an obvious error;
• information supplied by the Customer is incomplete or inaccurate;
• we reasonably suspect fraud, misuse or unauthorised activity;
• delivery restrictions apply;
• legal or regulatory restrictions prevent supply; or
• the order breaches these Terms.

Where payment has already been taken for an order that we cannot fulfil, we will refund the relevant amount using the original payment method where reasonably possible.

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9. Orders and Formation of Contract

An order submitted through a Website constitutes an offer by the Customer to purchase the selected products or services.

An automated acknowledgment confirms receipt of the order but does not necessarily constitute acceptance.

A binding contract is formed when we:

• send an order-acceptance or confirmation notice;
• provide access to a Digital Product or Membership;
• dispatch a Physical Product;
• begin supplying a service with the Customer’s agreement; or
• otherwise expressly confirm acceptance.

Each accepted order constitutes a separate contract between the Customer and the Company.

We may contact the Customer to clarify or correct order information before accepting an order.

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10. Prices, Taxes and VAT

Prices are displayed in the currency stated on the relevant Website.

We may change prices at any time before an order is accepted. Price changes will not normally affect an order that has already been accepted.

Prices will indicate whether Value Added Tax or any other applicable tax is included. VAT will be charged where required by law.

Delivery charges and other applicable costs will be displayed before the Customer submits the order.

Where a price is clearly incorrect because of a technical, typographical or administrative error, we are not required to supply the product at that incorrect price. We may offer the Customer the opportunity to purchase at the correct price or cancel and refund the order.

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11. Payment

Payment must be made using one of the payment methods offered at checkout.

Unless we expressly agree otherwise in writing, full payment is required before products, downloads, Membership access or services are supplied.

The Customer confirms that:

• they are authorised to use the selected payment method;
• all billing and payment information is accurate;
• sufficient funds or credit are available; and
• the payment is not fraudulent or unlawful.

We may use third-party payment processors. Payment information may be processed directly by those providers under their own terms and privacy notices.

We do not guarantee that any particular payment method will remain available.

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12. Failed Payments, Chargebacks and Fraud

If a payment is declined, reversed, cancelled or charged back, we may:

• suspend or withhold delivery;
• revoke or restrict access to a Digital Product;
• suspend the Customer’s account;
• suspend or terminate a Membership; or
• take reasonable steps to recover sums lawfully due.

A Customer must not initiate a chargeback dishonestly, fraudulently or as a substitute for contacting us about a genuine complaint.

Where a payment dispute or chargeback is raised, we may provide the relevant payment provider with lawful and proportionate records, including order confirmations, access records, correspondence and evidence of delivery.

The Customer remains responsible for sums lawfully due and any reasonable recovery costs that may legally be claimed.

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13. Business Customer Late Payments

Where we agree to invoice a Business Customer, payment must be made by the date stated on the invoice or in the relevant written agreement.

Where a qualifying commercial payment becomes overdue, we may claim statutory interest, fixed compensation and reasonable recovery costs where permitted by law.

Unless a different contractual interest rate applies, statutory interest on qualifying late business-to-business payments is calculated at 8% above the Bank of England base rate. Fixed debt-recovery compensation may also be recoverable.

This clause does not apply to consumer debts.

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14. Digital Products and Downloads

Digital Products may be supplied by download, email, customer account, Membership area, streaming service or another stated electronic method.

Customers are responsible for:

• providing an accurate email address;
• maintaining access to their email and customer account;
• using compatible hardware and software;
• downloading and storing purchased files securely;
• maintaining suitable backups; and
• protecting products from unauthorised access, copying or sharing.

We do not guarantee that a download link or online file will remain available indefinitely unless expressly stated in the product description.

We may issue corrected or updated versions at our discretion. Unless expressly stated, purchase does not include future editions, updates, amendments, support or replacement downloads.

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15. Consumer Cancellation Rights for Digital Products

Consumers may have statutory cancellation rights when purchasing at a distance. Different rules apply where digital content is supplied immediately.

Where a Consumer requests access to or supply of Digital Content before the statutory cancellation period has ended, we may require the Consumer to:

1. expressly consent to supply beginning immediately; and
2. acknowledge that the right to cancel may be lost once downloading, streaming or electronic supply begins.

If the required consent and acknowledgment are not obtained, the Consumer may retain their cancellation rights in accordance with applicable law.

Nothing in this clause removes statutory remedies where Digital Products are faulty, not of satisfactory quality, unfit for purpose, not as described or otherwise fail to conform to the contract.

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16. Licence to Use Digital Products

Following payment in full, the Company grants the original purchaser a limited, personal, non-exclusive, non-transferable and revocable licence to use the purchased Digital Product for the use permitted by these Terms and any product-specific licence, as set out below.

Where a template or document is intended for customisation, the purchaser may edit and use the completed document within their own business, subject to these Terms and any product-specific licence.

Digital artwork images (“Choose Your Own Image”). Digital artwork images are supplied worldwide as digital downloads. Unless a separate written commercial licence has been granted, purchase of a digital artwork image at the personal-use price (currently £2.95) grants the purchaser a personal-use licence only: the purchaser may download the image and reproduce it for their own private, personal, non-commercial use, including printing it for their own personal use. The personal-use licence does not permit, and the purchaser must not: resell, redistribute, share, sub-license or transfer the image or any file; use the image for any commercial, business, promotional or revenue-generating purpose; produce, sell or supply any physical or digital product bearing the image; or use the image to create or contribute to any competing or derivative product. Copyright and all intellectual-property rights in the image remain with Virginia Rabbitts; no copyright, ownership or title passes with a personal-use purchase.

Commercial licences for digital artwork are available by application only and are individually agreed. They are not sold automatically through the online shop. A customer who wishes to use an image commercially (including resale, production for sale, or any business use) must apply in advance to licence@rabbitts.com, where the permitted use, territory, duration, quantities, channels, exclusivity and licence fee can be agreed. A personal-use purchase does not grant, and must not be treated as granting, any commercial or resale rights.

Unless expressly authorised in writing, the Customer must not:

• copy or reproduce products for any third party;
• share original or editable files;
• distribute products beyond the number of authorised users;
• resell, rent, lend, sublicense, donate or give products away;
• upload products to public websites, marketplaces, shared libraries or unauthorised shared drives;
• use products to create a competing template, publication, document pack or service;
• remove copyright, licence, branding or ownership notices;
• claim authorship or ownership of the original product;
• translate, modify or adapt products for resale or wider distribution;
• use products to train, test, develop, fine-tune or populate any artificial-intelligence or machine-learning system;
• use products to generate, reproduce or develop substantially similar material through an artificial-intelligence or automated system;
• use products as part of a paid service supplied to multiple clients unless a separate commercial licence expressly permits it; or
• authorise, encourage or assist another person to do any of the above.

Previews and samples. Where a “View Sample” or “Read a Sample” preview is provided for a document, template or book, it shows a limited, watermarked extract for evaluation only and does not grant any licence to use the sample. Documents and templates are printed by the Customer using the Customer’s own printer, ink, paper and equipment; the Company is not responsible for the Customer’s own print quality or materials.

Purchase transfers a licence to use the product only. It does not transfer copyright, ownership, title or any other intellectual property right.

We may terminate the licence following a material breach. Upon termination, the Customer must cease the unauthorised use and delete or destroy all unauthorised copies.

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17. Physical Products

Physical Products will be described on the relevant product page.

Minor variations in colour, dimensions, print placement, packaging, fabric, texture or finish may occur where they do not materially affect the product’s function or principal characteristics.

The Customer must follow all instructions, warnings, care information and intended-use guidance provided with a product.

Physical Products must not be used for any unsafe, unlawful or unintended purpose.

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18. Delivery of Physical Products

Physical merchandise is currently available for delivery to USA addresses only. Customers worldwide are welcome to order where delivery is to an eligible USA address. Orders with a non-USA delivery address cannot be accepted for physical merchandise; the Company’s digital products (digital images, documents and templates, podcasts and membership) remain available worldwide.

Available delivery methods, destinations, costs and estimated timescales will be displayed at checkout or in the order confirmation.

Delivery dates are estimates unless expressly agreed as binding.

The Customer is responsible for providing a complete and accurate delivery address. We are not responsible for delay, loss or additional expense caused by incorrect or incomplete information supplied by the Customer.

For Consumers, risk normally passes when the goods come into the physical possession of the Consumer or a person identified by the Consumer, subject to applicable law.

For Business Customers, risk passes at the point stated in the order confirmation or, where no point is stated, upon delivery.

Ownership of Physical Products does not pass until full payment has been received.

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18A. Fulfilment of Physical Products

Physical merchandise is produced to order and fulfilled on the Company’s behalf by third-party print-on-demand and fulfilment providers, currently including suppliers within the Printify network and Printful. Where a Customer places an order for physical merchandise, the order details necessary for fulfilment (such as the design ordered, delivery name and USA delivery address) are shared with the relevant fulfilment provider. Purchases of digital images, documents and templates, podcasts, membership and externally-sold books are not print-on-demand orders and their details are not transmitted to any print-on-demand or fulfilment provider. The relevant fulfilment provider will process the information necessary to manufacture, fulfil and deliver the physical order. Further information about the sharing and processing of personal data by fulfilment providers is set out in the Privacy Policy.

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19. Inspection, Damage and Missing Items

Customers should inspect Physical Products promptly following delivery.

Damage, shortages, incorrect items or non-delivery should be reported as soon as reasonably possible to:

orders@rabbitts.com

The Customer should provide:

• the order number;
• a clear description of the issue;
• photographs where relevant; and
• any packaging or delivery information reasonably requested.

Customers should retain damaged products and packaging until advised whether an inspection or return is required.

Nothing in this clause reduces or replaces a Consumer’s statutory rights.

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20. Consumer Returns and Cancellations

A Consumer purchasing qualifying Physical Products online will generally have 14 days after delivery to notify us that they wish to cancel, subject to statutory exceptions. The Consumer will ordinarily then have a further 14 days to return the goods.

To exercise a cancellation right, the Consumer must clearly notify us within the applicable period.

Unless we agree otherwise or the product is faulty, the Consumer is responsible for returning cancelled goods in accordance with the Company’s Returns and Refund Policy.

The Consumer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Cancellation rights may not apply to certain products where permitted by law, including:

• goods made to the Consumer’s specifications or clearly personalised, where the statutory exemption applies;
• sealed products unsuitable for return for health-protection or hygiene reasons after being unsealed;
• sealed audio, video or software products after being unsealed; and
• digital content where immediate supply has begun following the required consent and acknowledgment.

Standard merchandise bearing one of the Company’s existing designs is not treated as “personalised” or “made to the Consumer’s specifications” merely because it is produced to order, and the 14-day cancellation right applies to such items, subject to the return procedure in the Returns and Refund Policy. The personalisation exemption applies only where the Customer has supplied bespoke personalisation (such as a custom name or custom image) for that specific order.

The full procedure is contained in the Company’s separate Returns and Refund Policy.

Nothing in the Company’s Returns and Refund Policy limits or excludes any statutory rights available to Consumers under applicable law. Where there is any inconsistency between the Returns and Refund Policy and mandatory consumer legislation, the legislation shall prevail.

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21. Faulty Products, Digital Content and Services

Nothing in these Terms restricts statutory remedies relating to goods, services or Digital Products that are faulty, not as described, unfit for purpose, not of satisfactory quality or otherwise fail to comply with applicable law.

Where a Customer believes a product or service is defective, the Customer should contact us promptly and provide relevant information.

We may request reasonable evidence and may inspect, repair, replace, repeat, correct or refund a product or service as required by law.

Consumer contracts for goods, services and digital content are subject to statutory standards and remedies under the Consumer Rights Act 2015.

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22. Product Range and Continuity

Products, editions, designs, colours, specifications, formats and Membership features may change over time.

We do not guarantee that:

• a particular product will remain available;
• later purchases will exactly match earlier purchases;
• a series or collection will remain unchanged;
• a Digital Product will remain compatible with all future technology; or
• Membership content will remain permanently available.

Where matching Physical Products or a complete set is important, Customers should purchase their requirements together where reasonably practicable.

This clause does not permit us to supply a materially different product in place of an accepted order without the Customer’s agreement or another lawful basis.

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23. Memberships and Subscriptions

The price, billing period, principal benefits and renewal arrangements applying to a Membership will be displayed before purchase.

Unless expressly stated otherwise:

• Membership access is personal to the registered member;
• login details must not be shared;
• Membership content must not be copied, recorded, downloaded, distributed or republished except where expressly permitted;
• recurring payments will be collected using the payment method supplied;
• the Customer must keep payment and contact details current; and
• access may be suspended if payment fails.

Where a Membership renews automatically, the renewal arrangements and cancellation method will be disclosed before the Customer subscribes.

Customers may cancel future renewals using the method stated on the relevant Website or by contacting us. Cancellation stops future billing but does not normally create a right to refund a period already supplied, except where required by law.

We may make reasonable changes to Membership content. We will not materially reduce an ongoing paid Membership without taking appropriate steps, which may include notice, an adjustment or a cancellation right where required.

We may suspend or terminate Membership access following a serious or repeated breach of these Terms.

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24. Podcasts, Videos and Educational Content

Podcasts are supplied as digital products. Certain podcasts (the free “Mini Pods”) are made available at no charge as previews; other podcasts and podcast collections are paid digital products supplied under Clauses 14 to 16.

Podcasts, interviews, recordings, videos, courses and educational materials are provided for general information, discussion, education and business support.

Views expressed by guests, interviewees or external contributors are their own and do not necessarily represent the views of the Company or the intellectual-property owner.

We do not guarantee any particular personal, professional, commercial, legal or financial result from using motivational or educational content.

Customers remain responsible for their own decisions and for obtaining appropriate professional advice.

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25. Accounts and Passwords

Where a customer account is required, the Customer must provide accurate and current information.

The Customer is responsible for:

• maintaining the confidentiality of login details;
• restricting unauthorised access to their device and account;
• notifying us promptly of suspected unauthorised use; and
• activity undertaken through their account, except to the extent caused by our failure to use reasonable security.

We may require a password reset, identity check or temporary suspension for security purposes.

We may close an account that is fraudulent, inactive, misused or operated in material breach of these Terms.

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26. Reviews, Comments and Customer Content

Where Customers submit reviews, testimonials, comments, photographs or other content, they confirm that the material:

• is accurate to the best of their knowledge;
• is not defamatory, threatening, abusive, obscene or unlawful;
• does not infringe another person’s rights;
• does not contain confidential information without authority;
• is not misleading advertising, spam or fabricated content; and
• does not contain malicious software or harmful links.

The Customer grants the Company a non-exclusive, worldwide, royalty-free licence to display, reproduce and use voluntarily submitted reviews or testimonials for legitimate business and promotional purposes, subject to applicable data-protection law.

We may remove content that breaches these Terms or applicable law.

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27. Third-Party Websites and Services

The Websites may contain links to third-party websites, platforms, payment providers or services.

These links are provided for convenience or information. Unless expressly stated, we do not control, endorse or accept responsibility for third-party content, availability, security, products, conduct or privacy practices.

Customers should review the relevant third party’s own terms, policies and privacy information before using its services.

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28. Intellectual Property Rights

Unless otherwise stated, the copyright and associated intellectual-property rights in the Websites and all publications, templates, documents, downloads, text, graphics, artwork, illustrations, photographs, designs, recordings, videos, podcasts, branding, logos and layouts are owned by Virginia Rabbitts.

These materials are used, published, distributed, marketed and commercially exploited by The Business Mountain Ltd under licence.

All third-party intellectual property remains the property of its respective owner or licensor.

No right, title or ownership interest is transferred to a Customer except for the limited licence expressly granted under Clause 16 or another written licence issued by the Company.

Nothing in these Terms grants any licence or right to use any trade mark, trade name, logo, brand, business name, visual identity or other brand asset except where expressly permitted in writing by Virginia Rabbitts or The Business Mountain Ltd acting within the authority granted under its licence.

Unauthorised copying, reproduction, modification, adaptation, translation, distribution, resale, republication, licensing, commercial exploitation or creation of competing or derivative products is strictly prohibited.

Unauthorised use may result in civil proceedings and, where permitted by law, criminal proceedings.

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29. Complaints

Complaints should be sent to:

hello@rabbitts.com

Please provide sufficient information for us to understand and investigate the complaint, including the relevant order number where applicable.

We aim to acknowledge complaints within a reasonable period and provide a substantive response as soon as reasonably practicable.

Data-protection complaints will be dealt with in accordance with our Privacy Policy and applicable data-protection law.

Nothing in this clause prevents a Customer from exercising a legal right or using an appropriate court, regulatory or dispute-resolution procedure.

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30. Privacy and Data Protection

Personal information is processed in accordance with the Company’s Privacy Policy, Cookie Policy and applicable data-protection legislation.

The Privacy Policy explains:

• what personal information is collected;
• how and why it is used;
• the lawful bases relied upon;
• who information may be shared with;
• how long information is retained;
• whether international transfers take place;
• the rights available to individuals; and
• how to raise a complaint.

These Terms do not replace the Privacy Policy or Cookie Policy.

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31. Limitation of Liability

Nothing in these Terms excludes, restricts or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• a breach of statutory rights that cannot lawfully be excluded or restricted;
• defective products where liability cannot lawfully be excluded; or
• any other liability that cannot legally be excluded or limited.

31.1 Consumers

Where the Customer is a Consumer, the Company is responsible for loss or damage that is a foreseeable result of the Company’s breach of contract or failure to use reasonable care and skill.

The Company is not responsible for loss or damage that is not foreseeable.

A loss is foreseeable where it was obvious that it would happen or where, when the contract was made, both the Company and the Customer knew that it might happen.

Where products and services are supplied to a Consumer for private use, the Company is not liable for business losses, including loss of profit, revenue, contracts, business opportunity, goodwill, anticipated savings or business interruption.

Nothing in this clause affects a Consumer’s statutory rights.

31.2 Business Customers

Subject to liabilities that cannot lawfully be excluded or limited, the Company shall not be liable to a Business Customer for:

• loss of profit;
• loss of revenue;
• loss of anticipated savings;
• loss of contracts;
• loss of business or business opportunity;
• loss of goodwill or reputation;
• loss, damage or corruption of data;
• business interruption;
• indirect loss;
• consequential loss;
• incidental loss;
• exemplary loss; or
• punitive loss or damage.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability to a Business Customer arising out of or in connection with any particular order, product or service shall not exceed the total amount actually paid by the Customer to The Business Mountain Ltd for the specific order, product or service giving rise to the claim.

31.3 Use of the Websites, Products and Services

The Websites and all publications, templates, policies, procedures, manuals, books, guides, podcasts, videos, Membership content, educational resources, Digital Products and associated materials are supplied for general information, education and business-support purposes only.

Customers are solely responsible for determining whether a product or service is suitable for their circumstances and for obtaining independent professional advice where appropriate.

Customers are responsible for reviewing, adapting, completing, verifying and ensuring the legal, regulatory, operational and practical suitability of every template, document or publication before use.

To the maximum extent permitted by applicable law, The Business Mountain Ltd excludes all liability relating to the use of the Websites and its products, services, Memberships, publications, templates, Digital Products, educational materials and associated content. You expressly acknowledge and agree that use of the Websites and all products and services is entirely at your sole risk. Under no circumstances shall The Business Mountain Ltd be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive loss or damage arising from or relating to such use, whether arising in contract, tort, including negligence, breach of statutory duty or otherwise, except where liability cannot lawfully be excluded or limited.

The preceding paragraph does not exclude liability owed to a Consumer under Clause 31.1, or any liability that cannot lawfully be excluded, restricted or limited.

Nothing in this clause shall be interpreted as excluding, restricting or limiting liability where doing so would be unlawful, unfair or unenforceable.

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32. Business Customer Indemnity

This clause applies only to Business Customers.

The Business Customer shall indemnify the Company against reasonable losses, liabilities, damages and costs arising directly from:

• the Business Customer’s unlawful use of a product or service;
• unauthorised copying, resale, licensing or distribution;
• content inserted into or added to a template by the Business Customer;
• infringement caused by materials supplied by the Business Customer;
• the Business Customer’s fraudulent or misleading conduct; or
• a material breach of the Digital Product licence.

This indemnity does not apply to the extent that the loss was caused by the Company’s own breach, negligence, fraud or unlawful conduct.

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33. Force Majeure

The Company shall not be responsible for delay or failure caused by circumstances beyond its reasonable control.

Such circumstances may include:

• natural disasters or extreme weather;
• fire, flood, epidemic or pandemic;
• war, terrorism or civil disturbance;
• industrial disputes;
• government action or legal restrictions;
• interruption of transport or postal services;
• power, internet or telecommunications failure;
• cyberattack;
• failure of a supplier, delivery provider, hosting provider or payment processor; or
• another comparable event beyond our reasonable control.

We will take reasonable steps to reduce the effects of the event and resume performance where reasonably practicable.

Consumer rights relating to cancellation, refunds and non-performance remain unaffected.

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34. Representations by Employees and Other Persons

No employee, contractor, representative or agent may vary these Terms or make a binding promise on behalf of the Company unless authorised to do so.

The Customer should obtain written confirmation of any material variation, guarantee or additional commitment.

Nothing in this clause excludes liability for fraud or fraudulent misrepresentation, prevents a Consumer from relying on information that forms part of the contract by law, or removes any mandatory statutory protection.

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35. Entire Agreement

These Terms, together with the order confirmation and any policies, licence conditions or documents expressly incorporated into the contract, constitute the entire agreement between the Company and the Customer concerning the relevant purchase or use of a Website.

They supersede all previous discussions, correspondence, negotiations, representations, understandings and agreements concerning the same subject matter.

Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

Where the Customer is a Consumer, this clause does not prevent the Customer from relying on any statement or information that forms part of the contract under applicable law.

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36. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as removed or modified only to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

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37. No Waiver

If the Company delays or fails to exercise or enforce a right, this does not mean that the right has been waived.

A waiver relating to one breach does not constitute a waiver of any later or continuing breach.

Any waiver must be expressly confirmed in writing by an authorised representative of the Company.

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38. Transfer of Rights

The Customer may not transfer, assign or otherwise dispose of a contract, Membership, account or Digital Product licence without our prior written consent.

We may transfer our rights or obligations to another organisation as part of a restructuring, sale, transfer or reorganisation of the Company or its business, provided that this does not materially reduce a Consumer’s rights.

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39. Third-Party Rights

Unless expressly stated otherwise, no person other than the Company and the Customer shall have any right to enforce these Terms.

This clause does not affect any right or remedy available to a person independently of these Terms.

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40. Electronic Communications

By using a Website, creating an account or placing an order, you agree that we may communicate with you electronically where permitted by law.

We may communicate through:

• email;
• the Customer’s online account;
• Website notices; or
• another electronic method agreed with the Customer.

Electronic communications may satisfy a requirement for information to be provided in writing to the extent permitted by applicable law.

This clause does not constitute consent to direct marketing where consent or another lawful basis is separately required.

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41. Amendments to These Terms

We may amend these Terms to reflect:

• changes in law or regulation;
• changes to our products, services or Websites;
• payment, security or technical requirements;
• changes to our business operations; or
• clarification or correction of existing provisions.

Changes will apply from the date the revised Terms are published unless another date is stated.

Changes will not normally apply retrospectively to an order that has already been completed.

Where a material change affects an ongoing paid Membership, we will provide reasonable notice where required and explain any available cancellation rights.

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42. Consumer Rights

Nothing in these Terms excludes, restricts or overrides any statutory right available to a Consumer.

Where these Terms conflict with a mandatory legal right, that mandatory legal right shall prevail.

Consumer rights relating to goods, services and digital content are principally governed by the Consumer Rights Act 2015, while distance-selling information and cancellation requirements are governed by the Consumer Contracts Regulations 2013.

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43. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them shall be governed by the laws of England and Wales.

Where the Customer is a Business Customer, the courts of England and Wales shall have exclusive jurisdiction.

Where the Customer is a Consumer resident elsewhere in the United Kingdom, the Consumer may also be entitled to bring proceedings in the courts of the part of the United Kingdom where they live.

Mandatory rights available under the laws of a Consumer’s country of residence remain unaffected where applicable.

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44. Contact Details

Questions, requests and complaints relating to these Terms should be sent to:

The Business Mountain Ltd

Company registration number: 7790661

Registered office:
287 High Street
London Colney
St Albans
Hertfordshire
AL2 1EU

Email: hello@rabbitts.com

Websites:
www.thebusinessmountain.com
www.rabbitts.com

Commercial image-licensing applications: licence@rabbitts.com

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45. Copyright and Intellectual Property Notice

© 2026 Virginia Rabbitts. All Rights Reserved.

Unless otherwise stated, the copyright and associated intellectual-property rights in the Websites and all publications, templates, documents, downloads, text, graphics, artwork, illustrations, photographs, designs, recordings, videos, podcasts, branding, logos and layouts are owned by Virginia Rabbitts.

These materials are used, published, distributed, marketed and commercially exploited by The Business Mountain Ltd under licence.

No ownership of copyright or any other intellectual-property right is transferred to a Customer through access to a Website or through the purchase or use of a product, service, Membership or Digital Product.

Nothing in these Terms grants any licence or right to use any trade mark, trade name, logo, brand, business name, visual identity or associated brand asset except where expressly permitted in writing by Virginia Rabbitts or The Business Mountain Ltd acting within the authority granted under its licence.

No part of a Website or associated material may be copied, reproduced, modified, adapted, translated, transmitted, stored, distributed, republished, resold, licensed, sublicensed or commercially exploited without the prior written permission of Virginia Rabbitts or The Business Mountain Ltd acting within the authority granted under its licence, except where expressly permitted by applicable law or a separate written licence.

Unauthorised copying, reproduction, adaptation, distribution, republication, resale, licensing or commercial exploitation is strictly prohibited and may result in civil proceedings and, where permitted by law, criminal proceedings.